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New York Jets | Tickets FAQ

tickets faq
Contact Us

Call a Ticket Sales and Service Representative at 800-469-JETS (5387).
Email us at tickets@newyorkjets.com.
Chat live with a representative.
Request more information.

Write us at:
New York Jets
Attention: Ticket Office
One Jets Drive
Florham Park, NJ 07932

Can I become a Jets Season Ticket Holder?

Yes, select seating locations are still available but you need to act fast. Call a Jets Representative at 800-469-JETS (5387) or request more information here.

What do I get as a Jets Season Ticket Holder?

Call 800-469-JETS (5387) to speak to a Jets Representative to learn about available seating options and the benefits of becoming a Season Ticket Holder or view the Season Ticket Holder benefits here*.*

What are the Season Ticket Account Rights and Obligations?

Please click here to review the New York Jets Season Ticket Account Rights and Obligations.

What is the NFL Ticket Exchange?

It's the only Official Ticket Exchange of the NFL where 100% of tickets are verified by Ticketmaster.

Sellers: Reach more buyers on the only resale marketplace approved by the NFL and powered by Ticketmaster, the #1 ticketing site! You can edit your listing anytime, and when your tickets sell you can get paid by automatic direct deposit (or season ticket credit). Plus we handle ticket delivery for you.

Buyers: Get the only NFL resale tickets verified by Ticketmaster and reissued in your name with a brand-new barcode!

Visit NFL Ticket Exchange

You can visit NFL Ticket Exchange to purchase available tickets from the season ticket holders of teams we play throughout the season.

How do I sell my tickets?

Directions to sell:

  1. Go to https://am.ticketmaster.com/nyjets/ to log in
  2. Click MANAGE MY TICKETS
  3. Click on the game that you would like to manage
  4. Click SELL TICKETS (located on the top right hand side of the screen)
  5. Select the seats you wish to sell
  6. Set your earning price and click continue
  7. Select the method in which you would like to receive payment and confirm your information
  8. Select continue
  9. Select confirm
How do I transfer my tickets?

Directions to transfer:

  1. Go to https://am.ticketmaster.com/nyjets/ to log in
  2. Click MY TICKETS
  3. Click on the game that you would like to manage
  4. Click SEND (located on the top right hand side of the screen)
  5. Select the seats you wish to send
  6. Click the SEND button in the top right corner
  7. Enter recipient details (First Name, Last Name, Email address and optional message)
  8. Finalize by clicking SEND
Can I get tickets to sold-out games?

Score the seats you want, even if it's sold out, direct from other fans who can't go. And as always, you buy with zero worries: NFL Ticket Exchange is the only NFL-approved Official Ticket Exchange of the NFL where 100% of tickets are verified by Ticketmaster. Visit NFL Ticket Exchange

Are children required to have a ticket for Jets games?

Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult for all New York Jets football games and non-NFL events.

What are the features of My Jets Account?

Your My Jets Account allows you to pay invoices, change your personal information, post your tickets for sale, forward your tickets to friends, family, or clients or donate your tickets to charity. To log on and get started, visit My Jets Account and enter your e-mail address and password. If you don't know your password, click Forgot Password, enter your account number, and a copy will be emailed to the email address on your account.

How do I donate my tickets?

Directions to donate:

  1. Go to https://am.ticketmaster.com/nyjets/ to log in
  2. Click MANAGE MY TICKETS
  3. Click on the game that you would like to manage
  4. Click the 3 dots and then click DONATE (located on the top right hand side of the screen)
  5. Select the seats you wish to donate
  6. Click the DONATE button in the top right corner
  7. Check the I UNDERSTAND box
  8. Click DONATE NOW

Cut-Off Dates & Times
Buccaneers - Monday, August 14th at 5 p.m.
Bills - Thursday, September 7th at 5 p.m.
Patriots - Wednesday, September 20th at 5 p.m.
Chiefs - Wednesday, September 27th at 5 p.m.
Eagles - Wednesday, October 11th at 5 p.m.
Chargers - Wednesday, November 1 at 5 p.m.
Dolphins - Monday, November 20th at 5 p.m.
Falcons - Wednesday, November 29th at 5 p.m.
Texans - Wednesday, December 6th at 5 p.m.
Commanders - Wednesday, December 20th at 5 p.m.

OR

Tickets may be sent to the address below. Be sure to include your full name, address and daytime phone number along with your tickets. To help us distribute tickets in an efficient manner please mail your envelope(s) back as far in advance as possible, but no later than two weeks prior to the game you are returning.

Upon receipt of your ticket donation, the United Way will issue a written letter of confirmation recognizing your charitable donation for tax purposes.

Tickets to be donated should be sent to the following address:

TIX FOR KIDS PROGRAM
C/o United Way of New York City
2 Park Avenue
New York, NY 10157-2550

Additionally, The New York Jets are partnered with The Veteran Tickets Foundation (Vet Tix). This national nonprofit organization provides free event tickets for service members, veterans, first responders, and their families. Vet Tix supports our troops by honoring their service and providing positive family and life experiences – during and after their years of service to our country. You can donate your unused game tickets to Vet Tix through your Jets Account Manager. If you have any questions regarding ticket donations made to Vet Tix, please visit https://www.vettix.org/tixer/get-tickets/donate/tickets/

How can I buy tickets or get ticket packages to an away game?

The New York Jets do not sell any tickets to away games. All those sales are handled by the home team. If you are interested in tickets for a Jets away game, we recommend calling the host team's ticket office.

What is the best way to get to my seat?

On your ticket, the gate nearest to your seat will be shown on the mobile app. You can use this as a guide to getting into and out of the stadium. There will also be guest service representatives around the stadium to help you locate the nearest restrooms, ATMs, concession stands, and to direct you to your section.

What should I do if I have ticket related problems on the day of a game?

If you have a problem with your tickets and you are unable to reach a stadium specialist on the day of a game, you can see a representative at the Ticket Office trailer, located to the right of the MetLife Central gate. If your ticket does not scan, you lose it on the way to the stadium, or you have a question about your account, a representative will be able to assist you if you have your account number, seat locations, and a valid photo ID.

Where is will call?

The ticket will call is located at the MetLife South windows at the MetLife Gate. Please contact the person who is leaving you tickets prior to the game to make sure your tickets will be held at will call and bring a photo ID with you when picking up tickets. You can leave tickets for a friend, family member or client at the will call window.

How do I obtain ADA accessible seating?

All fans of the disabled community are welcome to MetLife Stadium. To purchase ADA accessible seating, or to exchange your current seats in advance of game day, please call 800-469-JETS (5387). If a fan with a disability arrives at the Stadium and needs to be re-seated into accessible seating, please visit the nearest Guest Services Booth or Concierge Desk. For any additional inquiries, please call 800-469-JETS (5387), email us at service@newyorkjets.com, or visit the below link: https://www.metlifestadium.com/guest-services/guests-with-disabilities

Who can I talk to about special seating requests?

For all special seating requests, please contact us at 800-469-JETS (5387).

Where is the Jets Ticket Office located?

The Jets Ticket Office is located at the Atlantic Health Jets Training Center in Florham Park, NJ. During the week, the ticket office is open from 9 a.m. – 5 p.m. The ticket office is closed on Saturdays and holidays throughout the year.

The mailing address for the ticket office is:

New York Jets Ticket Office
Atlantic Health Jets Training Center
One Jets Drive, Florham Park, NJ 07932

Telephone 800-469-JETS (5387)/Fax 973-201-0086

What are the Tickets Terms of Use for a New York Jets home game?

Please click here to see the New York Jets Tickets Terms of Use.

What is the policy on standing at a game?

Please refrain from standing for extended periods of time if the rest of the section is not standing. This behavior detracts from the enjoyment of fellow guests who are also attending the game. Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guests are sitting is not permitted.

What will happen to someone who is ejected from a game?

Any Jets season ticket holder who is ejected from a game will have his/her season tickets revoked. If a non-season ticket holder is ejected, the ticket holder of record will be warned by letter of the incident and informed that a second ejection will lead to the revocation of his/her season tickets. If a fan uses NFL Ticket Exchange to purchase tickets, he/she is required to agree to the Fan Code of Conduct before being allowed to purchase the tickets.

What is the Jets Fan Code of Conduct?

The Jets are committed to providing a memorable experience for all fans. With that goal in mind, we have developed a Fan Code of Conduct which all fans are expected to follow at all Jets sanctioned events. We ask that all fans assist us in creating an enjoyable and safe environment by:

  • Respecting each other as well as our employees
  • Consuming alcoholic beverages in a responsible manner
  • Refraining from fighting, throwing items or using foul/abusive language or gestures
  • Not displaying indecent messages on clothing
  • Not creating a disruption to the progress of the event by their actions
  • Showing their mobile ticket when requested and only sitting in their ticketed seat
  • Following instructions from staff regarding venue operations, emergency procedures, and in certain instances transportation logistics
  • Allowing each other to be free to support their team while remaining respectful and courteous to their fellow patrons, referees, opposing team fans and players

Fans who choose not to follow the Fan Code of Conduct will be subject to ticket revocation, ejection, and possible arrest.