New York Jets | Boarding Pass

General Information

What is The Jets Boarding Pass?
The Jets Boarding Pass is a ten-game mobile pass in which seat assignments change game by game. You will receive your specific 300-level seating information in the official Jets mobile app (which you must have in order to purchase or use the Jets Boarding Pass) two hours before each game or when you arrive at MetLife Stadium, whichever happens later. You can enter the game by scanning your mobile barcode at any gate.

How are the seat assignments determined?
The seat assignments are determined and allocated each week based on available ticket inventory. All seats will be in the 300-level.

How much does the Boarding Pass cost?
The Boarding Pass is one payment of $375 for all ten Jets 2018 preseason (2) and regular season (8) home games. It will cost $37.50 per game if you purchase before the first preseason game.

Can I purchase the Boarding Pass after the season begins?
Yes, the Boarding Pass will still be available for $375 through October.

Purchasing the Boarding Pass

How many passes can I buy?
You may buy up to six passes (note: all passes must be purchased in one transaction in order to sit together each game).

If I buy multiple passes, how can my guest(s) get their pass(es)?
All passes will be delivered to the phone that registers the pass. If you purchase two passes, for example, admission and seat assignments for both passes will be delivered to your phone. You and your guest(s) will need to enter MetLife Stadium together.

Do I get a discount if I buy more than one set of passes?
No. There are no discounts offered for the purchase of multiple passes; however, at $375, the Jets Boarding Pass is the most affordable way to attend every home game.

Can I bring different people with me to each game?
Yes. Different people can attend each game, but the primary account holder must be present, because the pass is only accessible through the mobile device of the primary account holder.

Can I get a refund for unused tickets?
No. Boarding Pass tickets are non-transferrable and non-refundable.

Does the Boarding Pass auto-renew?
No. Your 2018 purchase applies to the 2018 season only. Information regarding future seasons will be available at a later date.

Which mobile phones support the Boarding Pass?
The Boarding Pass is supported by iPhones and Android phones. The official Jets mobile app must also be downloaded for use of the pass. If you have any problems, you can e-mail BoardingPass@NewYorkJets.com.

Can I use an iPod touch, iPad, or Android Tablet?
No, we only support iPhones and Android phones, not iPods, iPads, or Tablets.

Why do I need to use an iPhone or Android phone?
The Boarding Pass is a mobile-only program accessed through the official Jets mobile app. There are no printed tickets. Admission to MetLife Stadium and seat assignments will be managed through the app.

Can I purchase the pass if I don't have an iPhone or Android phone?
Not at this time.

I bought my Boarding Pass. Now what do I do?
Prior to the first 2018 Jets home game, you'll receive email instructions to register your Boarding Pass in the official Jets mobile app. Once you complete registration, you will be able to see your mobile passes.

Gameday/Ticket Help

I am at MetLife Stadium, and it is less than two hours before kickoff, but I did not receive a notification with my seat(s). What do I do?
Make sure you have registered your pass with the email used during purchase and have location services turned on for the Jets mobile app (to turn location services on for iOS, go to Settings, Privacy, Location Services and make sure the toggle is green. Then look below for the Jets App and allow location access by choosing "Always". For Android, go to Settings, Personal, Location Services and toggle on location services for the Jets App). If you continue to experience issues, email BoardingPass@NewYorkJets.com for additional support.

When I click on the link to access my pass via the Jets mobile app, nothing is happening. What do I do?
You may be experiencing trouble with your mobile signal. Try accessing JetsFreeWifi. Make sure WiFi is enabled on your phone, then try accessing your pass again. If the problem persists, close and reopen the app as a troubleshooting technique. If you continue to experience issues, email BoardingPass@NewYorkJets.com for additional support.

How do I get into MetLife Stadium with my pass?
Access your pass in the Tickets section of the official Jets mobile app. You can scan the digital barcode at any MetLife Stadium gate.

How does my guest scan in with my Boarding Pass?
All barcodes will be on one device of the person who purchased the Boarding Pass. If you have a group of two, for example, both barcodes will be scanned from one device. You and your guest(s) will need to enter MetLife Stadium together.

Boarding Pass Seat Locations

Where can I expect to sit each game with my Boarding Pass?
All seats for the Boarding Pass will be in the 300-level. Seating location within the 300-level will vary by game. Sitting in different locations is part of the unique Boarding Pass experience.

How do I find out my seat location(s)?
Your seat location(s) will not be released until a) kickoff is less than two hours away; and b) you are on the MetLife Stadium property. You must have location services enabled for your mobile device in order to receive your seat locations (to turn on location services, go to Settings -> Privacy -> Location Services and make sure location access is allowed in general; then, scroll down to the Jets App and allow locations services for the Jets Boarding Pass by choosing "Always").

Am I guaranteed a seat for each game?
Yes! You are guaranteed a seat for two preseason and eight regular season Jets games at MetLife Stadium in 2018.

What if I lose the text message with my pass?
If you can't access your pass, simply open the New York Jets mobile app and click the Boarding Pass button located in the stadium menu. Sign in with the email used to purchase your pass. Visit your fan hub, (home button in the top right) and scroll down to the upcoming game.. Additionally, you can email questions to BoardingPass@NewYorkJets.com for additional support.

Exchanging Passes

Can I sell my pass(es) for games that I do not attend?
No, passes are non-transferable.

Can I share my pass(es) with someone else?
Passes cannot be shared. Admission to MetLife Stadium and seat assignments will be managed through the New York Jets app on your mobile device.

Additional Help

I need additional help regarding the Boarding Pass.
Email your questions to BoardingPass@NewYorkJets.com for additional support.